1. INTRODUCTION & ACCEPTANCE OF TERMS
These Terms and Conditions ("Terms") govern the rental of vehicles from AVEUZ Car Rental ("Company", "We", "Us", "Our"). By accessing our website, mobile application, or booking a vehicle, you ("Renter", "You", "Your") agree to be bound by these Terms.
2. ELIGIBILITY & RENTAL REQUIREMENTS
Age Requirements: You must be at least 21 years old with a valid driver's license (minimum 2 years driving experience). For drivers aged 21–25, an additional charge of PHP 500–1,000 per day may apply.
Valid Documentation: You must present a valid government-issued ID (Passport, Driver's License, or National ID), a valid driver's license, and a vehicle registration document (OR/CR).
3. RENTAL TYPES & SERVICES
Self-Drive Rental, Long-Term Rental, and Chauffeur Service are available. All standard driving laws and safety regulations must be adhered to.
4. BOOKING & RESERVATION
Reservations can be made online via our website, mobile application, or by contacting our office directly.
5. RENTAL FEES & PAYMENT TERMS
Daily, weekly, monthly, and hourly rates are confirmed at booking.
6. CANCELLATION & REFUND POLICY
Cancellations made less than 48 hours before the rental start date will forfeit the down payment.
7. VEHICLE CONDITION & INSPECTION
You must inspect the vehicle at pickup and note any pre-existing damage on the Vehicle Checklist Report provided.
8. DAMAGE & LIABILITY
You are responsible for all damage to the vehicle during the rental period, including accidents, collisions, theft, vandalism, and damage caused by negligence or misuse.
9. FUEL & TOLL POLICY
The vehicle will be delivered with a half tank of fuel and a ₱300 toll load. The renter is required to return the vehicle with the same fuel level (half tank) and a ₱300 toll load. Upon return, any deficiency will be charged accordingly. Excess fuel and toll balance are non-refundable.
10. VEHICLE USE & RESTRICTIONS
Prohibited activities include: off-road driving, racing, use for driving lessons, unlawful purposes, towing commercial cargo, smoking/vaping inside the vehicle, and use for ride-sharing services without authorization.
11. RENTAL PERIOD & LATE RETURNS
Late Return Charges: 5-seater: PHP 200/hour; 7-seater: PHP 250/hour.
12. VEHICLE TRACKING & MONITORING
All AVEUZ vehicles are equipped with GPS tracking. AVEUZ may monitor vehicle location and contact you if there are concerns.
13. TRAFFIC VIOLATIONS & ACCIDENTS
The renter is responsible for all traffic violations incurred during the rental period. In the event of an accident, AVEUZ must be notified within 30 minutes, and a police incident report must be secured. All NCAP penalties and fines will be charged to the registered driver who submitted their driver’s license for the booking.
14. CONTACT & CUSTOMER SUPPORT
Office Address: 32 Don Jose Street, Cubao, Quezon City, Metro Manila 1109, Philippines
Hotline: 0999 6969 905 / 0956 403 2129 | Email: support@aveuzcars.com
Office Hours: Monday–Sunday 7:00 AM–11:00 PM